FAQ

Delivery estimates are shown at checkout and on our shipping page. Many items ship from UK warehouses. Where an item ships from further away, the product page says so.

Possibly. Items are sent from different suppliers, so an order with several items can arrive in separate parcels on different days. You get tracking for each parcel by email.

Yes. Our returns policy explains how to send an item back and how refunds work. Your statutory rights are not affected.

We pick practical, everyday emergency gear: torches, radios, water storage, warm layers and blankets. Product pages list the specifications from the product details, and we flag any supplier-stated figures.

Start with light, a way to get news and charge a phone, warmth, water and basic first aid. Our readiness quiz suggests what to add based on your household.

No. The same kit helps in storms and floods, water outages, roadside breakdowns and outdoor trips.

Any manufacturer warranty is listed on the product page where one applies. If something arrives faulty, contact us and we will put it right.

Add any 3 items from Blackout Essentials to your cart and 15% comes off automatically at checkout. No code needed.