Shipping & Returns

Last updated: 27 October 2026

Everything you need to know about delivery, returns and refunds at Doomsday Store. Jump to: Shipping · Returns & Refunds.

Shipping

This policy explains how we deliver your order. If anything here is unclear, email us at willrostand97@gmail.com.

1. Where we deliver

We currently deliver to addresses in the United Kingdom. [Delivery areas, including any exclusions such as the Scottish Highlands, Northern Ireland, Channel Islands, BFPO or PO boxes: Will to confirm]

2. How your order is sent

We work with a number of trusted suppliers, and each item is sent directly from the supplier that stocks it. Depending on the product, that may be a warehouse in the UK, Europe or elsewhere [supplier locations: Will to confirm].

If you order more than one item, your order may arrive in separate parcels, on different days. You won't be charged extra for this.

3. Delivery times

Dispatch time: [Dispatch estimate: Will to confirm].

Delivery time: [Delivery estimate: Will to confirm].

These are estimates, not guarantees. Delivery can take longer during busy periods, bad weather or carrier disruption. If your order is going to be significantly delayed, we'll let you know.

4. Delivery costs

[Delivery costs and any free-delivery threshold: Will to confirm]. The exact delivery charge for your order is always shown at checkout before you pay.

5. Tracking

All orders are sent with tracked delivery. When each parcel is dispatched, we'll email you its tracking details. If your order comes in more than one parcel, you may receive more than one tracking email.

6. Import charges

[Import charges: Will to confirm whether a customer could ever be asked to pay import VAT or duty on delivery for items sent from outside the UK.]

7. Late, lost or damaged parcels

If your tracking hasn't updated for a while, your parcel hasn't arrived by the estimated date, or it arrives damaged, please email us with your order number. Items are our responsibility until they're delivered to you, so if a parcel is lost or damaged in transit we'll arrange a replacement or a full refund.

8. Your address

Please check your delivery address carefully at checkout. If you spot a mistake, email us as soon as possible. We'll try to correct it, but we may not be able to once the order has been passed to the supplier.

9. Returns

For cancellations, returns and faulty items, please see our Returns & Refunds section below.

Returns & Refunds

This policy explains your right to cancel and return items bought from Doomsday Store, and what happens if something is faulty. It does not affect your statutory rights.

Who we are: Doomsday Store [legal business name and company number, if any: Will to confirm], Church Steps, Frome, BA11 1PL, United Kingdom. Email: willrostand97@gmail.com.

1. Your right to cancel (change of mind)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order for any reason within 14 days, starting the day after you receive your item. If your order arrives in more than one parcel, the 14 days start the day after you receive the last parcel. You can also cancel at any time before your order is dispatched.

To cancel, tell us clearly before the 14 days are up by emailing willrostand97@gmail.com with your name, order number and the items you want to cancel. You can use the model cancellation form below, but you don't have to.

2. Sending items back

Our products are sent directly from several different suppliers, so please contact us before returning anything. We'll reply with the correct return address for your item. Please don't send items to the address on the parcel label without checking with us first, as it may not be our returns address.

You must send the items back within 14 days of telling us you want to cancel.

If you're returning an item because you've changed your mind, you pay the cost of return postage. We recommend a tracked service and keeping your proof of postage, because the item is your responsibility until it reaches us. If the item is faulty, damaged or not what you ordered, we'll cover the return cost (see section 5).

Please take reasonable care of the item while it's with you. You can handle it as you would in a shop to check it, but if it has been used or handled beyond that, we may reduce your refund to reflect the loss in value.

3. Your refund

We'll refund you within 14 days of receiving the item back, or within 14 days of you giving us proof that you've sent it back, whichever is sooner. If you cancel before the order is dispatched, we'll refund you within 14 days of you telling us.

Your refund includes the price of the item and the standard delivery charge you paid. If you chose a more expensive delivery option, we'll only refund the cost of our cheapest standard delivery. Refunds go back to the payment method you used.

4. Items that can't be returned for change of mind

For health protection and hygiene reasons, sealed items that are not suitable for return once unsealed (for example, sealed first aid supplies, water purification tablets and worn base layers or socks) can only be returned if they're still sealed and unused. This does not affect your rights if the item is faulty or not as described.

5. Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If something is faulty, damaged or not what you ordered:

• Within 30 days of delivery, you can reject it and get a full refund.
• Within 6 months, we'll repair or replace it. If that isn't possible, or doesn't fix the problem, you can have a refund.
• After 6 months, you may still be entitled to a repair, replacement or partial refund. You may be able to claim for up to six years from delivery (five years from when you discover the fault in Scotland).

Please email us with your order number, a short description of the problem and a photo if you can. We'll cover the cost of returning faulty or incorrect items, or reimburse it. In some cases we may not need the item back.

6. Damaged or missing parcels

If a parcel arrives damaged, or hasn't arrived, please let us know as soon as possible. Items are our responsibility until they're delivered to you.

7. Contact

For any question about returns or refunds, email willrostand97@gmail.com. We aim to reply within [response time: Will to confirm, e.g. 2 working days].

Model cancellation form

To: Doomsday Store, Church Steps, Frome, BA11 1PL, United Kingdom. Email: willrostand97@gmail.com

I hereby give notice that I cancel my contract of sale of the following goods: [items]
Ordered on / received on: [dates]
Order number: [number]
Name: [your name]
Address: [your address]
Date: [date]